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FAQs

Wedding

When should I order my save the dates?

Once you have a signed contract with your event location(s) securing the date of the event you can go ahead and place your save the date order. Your save the dates should be ordered 6-10 months prior to your wedding date and mailed 4-6 months before your wedding. This allows 2-4 weeks for your save the dates to be ordered and delivered, as well as, plenty of time for you to address and stuff your save the dates before mailing them.

 

When should I order my wedding invitations?

Once you have a signed contract with your event location(s) so the date and time are secured you can go ahead and place your invitation order. Your invitations should be ordered about 4-6 months prior to your wedding date and mailed 6-8 weeks prior to your wedding. This allows 3-6 weeks for your invitations to be ordered and delivered, as well as, plenty of time for you to address and stuff your invitations.

 

What is the average price of a wedding invitation?

Pricing is as individual as your custom order. Because each order is custom made for my clients, pricing depends on design style, quantity, selected materials, and the items within your ensemble. I will provide you with specific pricing information with your designs in mind during your appointment.  But just to give you an idea, custom invitations start around $2.50, but can be as low as $1.30.  The custom invitations generally average between $4-$7 depending upon style, paper and size.

 

Is there anything I need to bring to my consultation?

If you have any pictures of invitations you like or any color swatches you would like to match feel free to bring those with you, as well as, any ideas you may have… If you are just getting started and aren’t sure we are happy to help you get started and show you the wide variety of save the dates, invitations and stationery available.

 

Do you draw custom maps?

We offer custom maps for your event invitation ensemble.  These are great to include on a directions page or hotel information page.  They can show your event location, hotels and other places of interest nearby.  You will need to send the specific locations, roads, landmarks, etc that you want to be shown on the map.

 

Payment

How can I pay?

I primarily accept payment via PayPal.  If you order something from the website, it will direct you to PayPal where you can finish your payment.  If we custom design something together, I can send you an invoice via PayPal, you can write a check or I can swipe your card - Visa, MasterCard, American Express, or Discover.

 

Will I be charged sales tax?

Sales tax is charged for orders deliverred in Texas only.  Tennessee sales tax is 8.25 percent and will automatically be applied to your order at checkout.

 

Shipping & Turnaround Times

After proof approval (if applicable) most items ship by the 3rd business day via USPS.  Exceptions are as follows:

  • PSA Essentials products ship via UPS approximately 10 business days after ordering

  • Melamine plates and platters ship via USPS approximately 10 business days after proof approval

  • Devora Designs products ship via FedEx and will arrive in approximately 10 - 14 business days

  • Initial Reaction products ship via UPS approximately 3 - 4 weeks after ordering

  • Got Skins products ship via FedEx and will arrive in approximately 10 - 14 business days

  • Alma Jewelry products ship via registered mail from Israel.  Tracking is available via USPS.com

  • Abigail Lee products are shipped approximately 7 - 10 days after ordering with the exception of phone cases, which ship 10 - 14 days after ordering

Can I track my order?

Once your item has shipped, I will send an email containing a tracking number.

 

 

Product Questions

Can I add photos to my product?

Yes! Please submit photos in the largest file possible as an attachment to info@theposhpen.com.  If the file is not large enough and the photo will appear fuzzy when printed, I will request a new photo.

 

Why is the color different from what I saw on the computer?

Colors can vary from monitor to monitor, from product to product and many times from design to design.  Shades can vary from "green to green" or from "pink to pink", etc...

 

Why is the color different from one product to another?

Some items are printed on paper, some on fabric or neoprene, and some on glossy surfaces. Each surface accepts the dyes differently and may vary slightly in shades. This is just the "nature of the beast" and is not something we can guarantee.

Our colors are not guaranteed to match any particular shade.

 

Can I change something about the product?

I am happy to accommodate special requests on all paper products and many of the other gift products too.  Illustration changes such as color and location changes as well as font, font color, background etc. can usually be changed.  For example, you might like the princess to have red hair instead of yellow or move her from top to bottom.  Please put your request in the "Special Notes" section at the bottom of the product description page or email me with your requests at info@theposhpen.com.

 

I can't find the perfect invitation.  Can you make a design for me?

I regularly accept requests for custom invitations.  If you have an idea in mind of an invitation or stationery (theme, color scheme. etc.) that you don't see on the website, email me at info@theposhpen.com and I will send you some ideas via email at no additional charge.  

 

How do I submit addresses for printing?

For computerized calligraphy, I will provide you with an Excel spreadsheet template for your addresses.  The addresses must be in this format with the names and addresses exactly the way you want them to appear on the envelope.  No time for putting together the excel sheet?  I will gladly put together your spreadsheet for a fee of $25 per 100 addresses.

 

For hand-addressed envelopes, please provide a text, Word or Excel document with the addresses.

 

What types of products can we design?

Please view the list of products that we can design here.  If you don't see something on the list, please call me a call at (512)656-6777 or email info@theposhpen.com to find out if the product is an option.

 

Changes and Cancellations

Can I change my order?

If your order has not gone to production, I am happy to accommodate changes.  Please call (512)656-6777 or email me info@theposhpen.com ASAP if you have a change.

If you have approved your proof and your order is in production, changes or edits will no longer be accommodated.

 

Can I cancel my order?

If your order has not gone to production, you may cancel the order.  Please call (512)656-6777 or email me info@theposhpen.com ASAP if you need to cancel.

If your order is already in production, a cancellation will not be possible.

 

 

Returns and Refunds

Can I return my order?

I offer a 100% satisfaction guarantee on our products.  This guarantee includes print and product quality, and well as text accuracy.  If there is a typo or printing defect, please contact me to correct the situation.  I'll do everything possible to make it right.

The Posh Pen has two exclusions to our Satisfaction Guarantee:

  • I do not accept returns or refunds if your printed product matches your approved proof.  Please review your proof closely prior to approval.

  • I do not provide refunds if you do not give the correct shipping address.  If The Posh Pen delivers your product to the address you provided, it is considered a fulfilled order.  However, if the product is returned to me by the shipper, I am more than happy to forward it to you when it arrives.  Please note that items "returned to sender" by USPS often take several weeks to arrive back at our shop.  I are not responsible if you do not give the correct shipping address.

That said, if I make a typing error (in the event no proof was required) or ship to the wrong address, I will happily either replace the product or refund your purchase.

You may reach me via email at info@theposhpen.com OR by calling (512)656-6777.


 

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